If your question isn't answered here, our Customer Support team is ready to assist.
Visit our Contact Us page or reach out through our official support channels. We'll do our best to provide the answers you need and ensure you have a great shopping experience with Edge Store.
Thank you for choosing Edge Store. We appreciate your trust and look forward to serving you!
Always make sure you're visiting the official Edge Store website and accessing our verified communication channels before making a purchase or sharing personal information.
Yes. We take privacy seriously and use appropriate security measures to protect your information. We never sell your personal data.
Please refer to our Privacy Policy for more information.
We aim to respond to most inquiries within 24–48 hours during business days.
More complex requests may require additional time.
Our Customer Support team can be reached through the contact information provided on our website.
We're happy to assist with orders, products, payments, deliveries, returns, and general inquiries
Unless specifically stated, only one promotional code may be used per order.
Yes. We regularly run promotions, seasonal sales, flash deals, and special offers.
Follow our website and official social media pages to stay updated.
Yes. You can update your personal details, delivery addresses, and account preferences by logging into your Edge Store account.
Use the "Forgot Password" option on the login page and follow the instructions to reset your password securely.
Some products include a manufacturer's warranty. Warranty coverage varies depending on the brand and product category.
Where applicable, warranty information will be included with the product or provided upon request.
Where possible, we'll offer a replacement or exchange instead of a refund if it helps resolve the issue more quickly.
Once your return has been approved and inspected, refunds are usually processed within 10–14 business days. Processing times may vary depending on your payment provider.
Simply contact Customer Support, provide your order number, explain the issue, and include photos if necessary. We'll guide you through the process.
Yes, if the product meets the conditions outlined in our Return Policy.
Generally, eligible items should be returned within the specified return period and in good condition.
Please bring:
Your order confirmation
A valid form of identification (if requested)
This helps us ensure orders are released to the correct customer.
Payment & Pickup allows customers to collect their orders from our designated Pickup Point after the order has been prepared.
Once your order is ready, we'll notify you that it's available for collection.
Our delivery team may attempt another delivery or contact you to arrange an alternative. Additional delivery charges may apply in some cases.
Yes. As long as the person is available at the delivery address and can confirm receipt of the order.
Delivery charges depend on your location, the size and weight of your order, and the delivery method selected. The shipping cost will be shown before you complete your purchase.
Estimated delivery times are:
Lusaka: 1–3 business days
Major towns: 2–5 business days
Other locations: 3–7 business days
Delivery times may vary depending on product availability, location, and courier schedules.
We deliver across Zambia.
Delivery availability may vary depending on your location and the products ordered.
Yes. Every successful purchase includes an order confirmation, and an electronic receipt is provided after payment.
If your selected order qualifies for our Payment & Pickup service, you can complete payment according to the instructions provided during checkout or by our support team.
Yes. We use secure payment technologies and work with trusted payment providers to help protect your transactions.
We support a variety of secure payment options. The available payment methods will be displayed during checkout.
You can log into your Edge Store account to view your order status. We may also send updates by email, SMS, or other available communication channels.
We make every effort to display accurate product images. However, colours, packaging, and minor design details may vary slightly due to manufacturer updates or differences in screen displays.
Some items are stocked in our local warehouses, while others are sourced from trusted supplier partners. This can affect processing and delivery times. Estimated delivery information is shown whenever possible.
Yes. We strive to source quality products from trusted manufacturers, suppliers, and distributors. Product descriptions are provided to help you make informed purchasing decisions.
You can browse our products without creating an account. However, creating an account makes shopping easier by allowing you to track orders, save delivery addresses, view your order history, and enjoy a faster checkout experience.
Anyone can shop with us! Whether you're an individual, family, business, school, or government institution, Edge Store is here to serve you.
We operate primarily as an online store supported by warehouses. While we don't have a traditional walk-in retail shop, we offer a convenient Payment & Pickup Point in Lusaka where customers can pay (if applicable) and collect their orders once they're ready.
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