Terms & Conditions

Last Updated: June 28, 2026

Welcome to Edge Store ("Edge Store", "we", "our", or "us"). By accessing or using www.edgestorez.com, creating an account, or placing an order through our website, mobile application, social media platforms, or any other sales channel, you agree to comply with and be bound by these Terms & Conditions.

Please read these Terms carefully before using our services.

1. About Edge Store

Edge Store is an online shopping platform that offers a wide variety of products including electronics, appliances, fashion, beauty products, furniture, home essentials, office supplies, groceries, and many other consumer goods.

Our products may be supplied from our warehouses, trusted local suppliers, or international partners depending on product availability.

2. Acceptance of These Terms

By using our website or placing an order, you confirm that:

1. You are at least 18 years old or have permission from a parent or legal guardian.
2. The information you provide is accurate and up to date.
3. You agree to comply with these Terms and all applicable laws.

If you do not agree with these Terms, please do not use our services.

3. Your Edge Store Account

Creating an account allows you to enjoy a faster and more personalized shopping experience.

You are responsible for:

1. Keeping your password secure.
2. Maintaining accurate account information.
3. Protecting access to your account.
4. Informing us immediately if you suspect unauthorized access.

Edge Store is not responsible for purchases made using your account if your login credentials have been shared or compromised.

4. Product Information

We work hard to ensure product descriptions, specifications, prices, and images are as accurate as possible.

However:

1. Product colours may appear slightly different depending on your device.
2. Product packaging may change from time to time.
3. Some specifications may differ slightly from supplier updates.
4. Images are for illustration purposes where applicable.

If a significant error is discovered after an order has been placed, we will contact you before processing the order.

5. Pricing

All prices displayed on Edge Store are shown in the applicable currency and may change without prior notice.

While we strive for accuracy, pricing mistakes can occasionally occur.

If an obvious pricing error is identified:

1. We may cancel the affected order.
2. You will receive a full refund if payment has already been made.
3. We may offer the option to purchase the item at the correct price.

6. Product Availability

Many of our products are stocked in warehouses or supplied through partner suppliers.

For this reason:

1. Product availability may change without notice.
2. Certain products may become unavailable after an order has been placed.
3. Restocking times vary depending on suppliers.

If your ordered item becomes unavailable, we will notify you and offer:

1. A suitable replacement,
2. Store credit,
3. Or a full refund.

7. Placing an Order

When you place an order, you are making an offer to purchase the selected products.

Your order becomes confirmed once payment has been successfully received and accepted by Edge Store.

We reserve the right to decline or cancel any order if:

1. Fraud is suspected.
2. Incorrect pricing was displayed.
3. The product is unavailable.
4. Payment cannot be verified.
5. Shipping restrictions apply.

8. Payments

We accept various secure payment methods available on our platform.

Orders are generally processed after payment has been successfully confirmed.

Customers using our Payment & Pickup service may complete payment at the designated payment location before order dispatch.

9. Delivery

Edge Store delivers across Zambia and may expand delivery services to additional regions over time.

Estimated delivery times are provided for guidance only.

Delivery times may vary due to:

1. Weather conditions
2. Supplier delays
3. Courier delays
4. Public holidays
5. Customs clearance for imported items
6. Events beyond our control

While we always aim to deliver on time, delivery dates cannot be guaranteed.

10. Order Collection

Customers selecting our Payment & Pickup option will be notified once their order is ready for collection.

Customers should collect orders within the collection period communicated by Edge Store.

Valid identification or order confirmation may be required during collection.

11. Promotions & Discounts

From time to time, Edge Store may offer:

1. Promotional prices
2. Coupon codes
3. Seasonal sales
4. Loyalty rewards
5. Special campaigns

Promotions:

1. Cannot normally be combined unless stated.
2. May have expiry dates.
3. May have quantity limits.
4. Can be modified or withdrawn without prior notice.

12. Customer Responsibilities

Customers agree to:

1. Provide accurate delivery information.
2. Ensure someone is available to receive deliveries where applicable.
3. Inspect products upon delivery.
4. Report any issues within the stated policy timeframes.
5. Use products safely and according to manufacturer instructions.

13. Intellectual Property

All content on Edge Store including:

1. Logos
2. Product images
3. Website design
4. Graphics
5. Icons
6. Text
7. Videos
8. Software
9. Branding

belongs to Edge Store or its licensors and is protected by intellectual property laws.

No content may be copied, reproduced, distributed, or used without written permission.

14. Prohibited Use

You agree not to:

1. Use our website for unlawful purposes.
2. Attempt unauthorized access to our systems.
3. Distribute malicious software.
4. Interfere with website operations.
5. Use automated tools to scrape data without permission.
6. Impersonate another person or business.

Violation of these terms may result in suspension or permanent closure of your account.

15. Product Warranties

Some products include manufacturer warranties.

Warranty terms differ depending on:

1. Brand
2. Manufacturer
3. Product category

Where applicable, warranty information will accompany the product or be available upon request.

Normal wear and tear, misuse, accidental damage, unauthorized repairs, or improper installation are generally not covered.

16. Limitation of Liability

To the fullest extent permitted by law, Edge Store shall not be liable for:

1. Indirect losses
2. Loss of business
3. Loss of profits
4. Loss of data
5. Delays caused by third parties
6. Events beyond our reasonable control

Our total liability relating to any order shall not exceed the amount paid for that order.

Nothing in these Terms limits any rights provided to consumers under applicable law.

17. Force Majeure

Edge Store shall not be responsible for delays or failure to perform obligations resulting from circumstances beyond our reasonable control, including:

1. Natural disasters
2. Fires
3. Floods
4. Strikes
5. Government actions
6. Internet outages
7. Supplier disruptions
8. Transport interruptions
9. Pandemics
10. War or civil unrest

18. Privacy

Your privacy matters to us.

Our collection and use of personal information are governed by our Privacy Policy.

By using Edge Store, you consent to the handling of your information as described in that policy.

19. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, services, or legal requirements.

Updated versions become effective immediately upon publication on our website.

Continued use of Edge Store after updates means you accept the revised Terms.

20. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Republic of Zambia.

Any disputes arising from these Terms shall be handled by the appropriate courts or legal authorities within Zambia unless otherwise required by applicable law.

21. Contact Us

If you have any questions regarding these Terms & Conditions, please contact our Customer Support team through the contact details provided on www.edgestorez.com.

We're always happy to assist and aim to respond as quickly as possible.