Shipping Policy

Last Updated: June 28, 2026

At Edge Store, we're committed to delivering your orders safely, quickly, and efficiently. Whether you're shopping from Lusaka or anywhere else in Zambia, we work hard to ensure your products reach you in excellent condition.

This Shipping Policy explains how we process, dispatch, and deliver your orders.

1. Where We Deliver

Edge Store currently delivers throughout Zambia.

We continue to expand our delivery network to reach more towns and communities. Delivery availability may vary depending on your location and the type of product ordered.

If delivery is unavailable for your area, our customer support team will contact you to discuss alternative collection or delivery arrangements.

2. Order Processing

Orders begin processing after payment has been successfully confirmed.

Most orders are processed within 1–2 business days, although some products may require additional processing time.

Processing times may vary depending on:

1. Product availability
2. Warehouse location
3. Supplier availability
4. Order verification
5. Public holidays
6. High order volumes during promotions or festive seasons

Receiving an order confirmation email does not necessarily mean your order has been dispatched. It confirms that we have received your order and started processing it.

3. Delivery Time Estimates

Estimated delivery times are provided as a guide only.

Typical delivery times are:

Some products may require additional time if they are sourced from partner warehouses or international suppliers.

We always strive to deliver as quickly as possible, but delivery dates cannot be guaranteed.

4. Delivery Charges

Shipping fees are calculated based on factors such as:

1. Delivery location
2. Product size
3. Weight
4. Number of items
5. Delivery method

The applicable delivery charge will be displayed during checkout before payment is completed.

From time to time, Edge Store may offer free shipping promotions on selected products or minimum order values.

5. Payment & Pickup Service

For customers who prefer collecting their purchases, Edge Store offers a convenient Payment & Pickup option.

Here's how it works:

1. Place your order.
2. Make payment through the available payment methods.
3. Your order is prepared and dispatched from our warehouse.
4. You will receive a notification when your order is ready for collection.
5. Collect your order from our designated Pickup Point.

Please bring your order confirmation and a valid form of identification when collecting your order.

6. Delivery Attempts

For home or office deliveries, our delivery partners will make reasonable efforts to complete delivery.

If no one is available to receive the order:

1. We may attempt another delivery.
2. Additional delivery charges may apply.
3. In some cases, your order may be returned to our warehouse or held for collection.

7. Delivery Address Accuracy

Customers are responsible for providing accurate delivery information.

Please ensure your:

1. Name
2. Phone number
3. Delivery address
4. Landmark details
5. Email address

are correct before completing your order.

Edge Store is not responsible for delays or additional charges resulting from incorrect or incomplete delivery information.

8. Order Tracking

Where available, customers will receive updates regarding their order status.

These updates may include:

1. Order confirmation
2. Payment confirmation
3. Processing
4. Dispatch
5. Delivery
6. Ready for pickup notification

Some deliveries may also include courier tracking information where supported.

9. Large or Special Orders

Certain products, including large appliances, furniture, bulk purchases, or oversized items, may require:

1. Special handling
2. Additional delivery time
3. Scheduled delivery appointments
4. Additional delivery charges

Our customer support team will contact you if special arrangements are required.

10. Delays Beyond Our Control

While we do our best to meet estimated delivery times, delays may occur due to circumstances beyond our reasonable control.

These may include:

1. Severe weather
2. Road closures
3. Public holidays
4. Customs clearance
5. Supplier delays
6. Transport disruptions
7. Government restrictions
8. Natural disasters
9. Security incidents

If significant delays occur, we will keep you informed whenever possible.

11. Receiving Your Order

When your order arrives, please inspect it before accepting delivery.

If you notice:

1. Missing items
2. Damaged packaging
3. Incorrect products
4. Visible damage

please notify the delivery personnel where possible and contact Edge Store as soon as possible.

Prompt reporting helps us resolve issues more efficiently.

12. Split Deliveries

If your order contains multiple products, they may be shipped separately.

This may happen when:

1. Items are stored in different warehouses.
2. Products become available at different times.
3. Different suppliers fulfill different items.

You will not be charged additional shipping fees for split deliveries unless agreed in advance.

13. Undeliverable Orders

Orders may be returned to Edge Store if:

1. The delivery address is incorrect.
2. The customer cannot be contacted.
3. Delivery is repeatedly unsuccessful.
4. The order is refused without valid reason.

Our customer support team will contact you to discuss the next steps. Additional delivery charges may apply for re-delivery.

14. Risk and Ownership

Ownership of the products transfers to you once:

1. Your order has been delivered to the provided delivery address, or
2. You have collected your order from the designated Pickup Point.

From that point, you become responsible for the products.

15. International Suppliers

Some products offered on Edge Store may be sourced directly from trusted international suppliers.

Where this applies:

1. Delivery times may be longer than standard local deliveries.
2. Customers will be informed if extended delivery times are expected.
3. We work closely with our logistics partners to minimise delays.

16. Contact Us

If you have any questions about shipping or the status of your order, please contact our Customer Support team through the contact details available on www.edgestores.com.

We're always happy to help and will do our best to ensure your shopping experience is smooth from checkout to delivery.

Our Promise

Every order matters to us. We understand the excitement of waiting for a purchase, and we're committed to delivering your products with care, transparency, and reliability.

Thank you for choosing Edge Store. We appreciate your trust and look forward to serving you again.