Return Policy

Last Updated: June 28, 2026

At Edge Store, we want you to shop with confidence. If something isn’t right with your order, we’re here to help.

This Return Policy explains when and how you can return products purchased from www.edgestorez.com or through our official sales channels.

1. Our General Return Principle

We accept returns when:

1. The item is defective or damaged upon arrival
2. You received the wrong product
3. The product is missing parts or accessories
4. The item does not match the description significantly

We aim to ensure every customer receives exactly what they ordered, in good condition.

2. Return Eligibility

To qualify for a return, the item must:

1. Be returned within 7 days of delivery or pickup
2. Be in its original packaging (where possible)
3. Include all accessories, manuals, and tags
4. Not show signs of misuse or intentional damage

Some items may not be eligible for return, including:

1. Personal hygiene products (if opened)
2. Perishable goods
3. Items marked as “final sale” or clearance
4. Digital or downloadable products
5. Customized or special-order items

3. How to Request a Return

To start a return, follow these steps:

1. Contact Edge Store Customer Support
2. Provide your order number and reason for return
3. Include photos or videos if the item is damaged or incorrect
4. Wait for return approval instructions

Once approved, we will guide you on how and where to return the item.

4. Return Methods

Depending on your location and order type, returns may be done via:

1. Pickup arranged by Edge Store
2. Drop-off at our designated return point in Lusaka
3. Courier return (in some cases)

We will always choose the most convenient and cost-effective option for you.

5. Condition of Returned Items

Returned items will be inspected upon arrival.

A return may be rejected if:

1. The product has been used excessively or damaged by the customer
2. Parts or accessories are missing
3. Original packaging is not included (when required)
4. The issue was not reported within the return window

If a return is rejected, the item may be sent back to you.

6. Who Pays for Return Shipping?

We cover return costs when:

1. The item is defective
2. The wrong item was delivered
3. The product was damaged before delivery

The customer may be responsible for return costs when:

1. The return is due to a change of mind
2. The product was ordered incorrectly by the customer
3. The item is no longer needed

7. Replacement vs Return

In many cases, we prefer to resolve issues by offering a replacement instead of a return.

You may receive:

1. A replacement item
2. Store credit
3. Or a refund (depending on the situation)

We will always aim for the fastest and most practical solution.

8. Non-Returnable Items

Some products cannot be returned for safety, hygiene, or legal reasons, including:

1. Opened personal care items
2. Food or consumables
3. Software or digital downloads
4. Gift cards or vouchers
5. Items clearly marked as non-returnable at purchase

9. Damaged or Wrong Items

If your order arrives damaged or incorrect:

1. Report it within 48 hours of delivery
2. Provide clear photos or videos
3. Do not discard packaging until the issue is resolved

We will prioritize these cases for fast resolution.

10. Refund After Return

Once your return is received and inspected:

1. Approved returns will be refunded or replaced
2. Refunds are processed using your original payment method where possible
3. Processing times may vary depending on your payment provider

For full details, please refer to our Refund Policy.

11. Return Abuse

We reserve the right to refuse returns if we suspect:

1. Fraudulent activity
2. Excessive or repeated unjustified returns
3. Abuse of return policies

Our goal is fairness for both customers and the business.

12. International or Supplier Items

Some products are sourced from international or third-party suppliers.

These may:

1. Take longer to process for returns
2. Require additional inspection
3. Be subject to supplier-specific return conditions

We will always inform you if special return conditions apply.

13. Contact Us

If you need help with a return, our Customer Support team is ready to assist.

Please contact us via the details provided on www.edgestorez.com.

We aim to respond as quickly as possible and resolve issues fairly.

Our Promise

We know that shopping online can sometimes go wrong — and when it does, we’re here to make it right.

At Edge Store, your satisfaction is at the heart of everything we do.