Privacy Policy

Last Updated: June 28, 2026

At Edge Store, we value your privacy as much as we value your trust. This Privacy Policy explains how we collect, use, store, and protect your personal information whenever you visit www.edgestores.com, use our mobile application, create an account, place an order, or interact with us through any of our services.

By using Edge Store, you agree to the practices described in this Privacy Policy.

1. Our Commitment to Your Privacy

We are committed to protecting your personal information and handling it responsibly. We only collect the information we need to provide our services, improve your shopping experience, process your orders, and communicate with you.

We never sell your personal information to third parties.

2. Information We Collect

Depending on how you use Edge Store, we may collect the following information.

Personal Information

When you create an account or place an order, we may collect:

1. Full name
2. Email address
3. Mobile phone number
4. Delivery address
5. Billing address
6. Account password (encrypted)
7. Date of birth (where required)
8. Business information (for business customers)

Order Information

When you make a purchase, we collect information such as:

1. Products purchased
2. Order history
3. Payment status
4. Delivery preferences
5. Pickup selections
6. Shipping details
7. Refund and return history

Payment Information

Payments made through Edge Store are processed securely using trusted payment providers.

We do not store your complete debit card, credit card, or mobile money PIN information on our servers.

Payment providers may securely process:

1. Card details
2. Mobile money transactions
3. Bank transfers
4. Payment verification information

Device Information

When you visit our website or mobile app, we may automatically collect:

1. Device type
2. Browser type
3. Operating system
4. IP address
5. Language settings
6. Time zone
7. Device identifiers

Website Usage Information

To improve our services, we may collect:

1. Pages visited
2. Products viewed
3. Search history
4. Time spent on pages
5. Shopping cart activity
6. Click behavior
7. Referral websites

3. Cookies and Similar Technologies

Like most modern websites, Edge Store uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

1. Keep you logged in.
2. Remember your shopping cart.
3. Save your preferences.
4. Improve website performance.
5. Understand how customers use our website.
6. Personalize your shopping experience.

You may disable cookies through your browser settings, although some features of our website may not function properly.

4. How We Use Your Information

Your information helps us provide a better shopping experience.

We use your information to:

1. Process your orders.
2. Deliver purchased products.
3. Verify payments.
4. Create and manage your account.
5. Respond to customer support requests.
6. Notify you about your order status.
7. Prevent fraud and unauthorized activity.
8. Improve our website and mobile application.
9. Recommend products based on your interests.
10. Conduct analytics to improve our services.
11. Comply with legal obligations.

5. Marketing Communications

If you choose to receive promotional communications, we may send you:

1. New product announcements
2. Exclusive offers
3. Seasonal promotions
4. Flash sales
5. Special discounts
6. Shopping tips
7. Service updates

You can unsubscribe from marketing emails or messages at any time by using the unsubscribe option or contacting our customer support team.

Even if you opt out of marketing communications, we may still send important service-related messages, such as order confirmations and delivery updates.

6. How We Protect Your Information

Protecting your information is one of our highest priorities.

We use appropriate technical and organizational measures to safeguard your data, including:

1. Secure encrypted connections (SSL/TLS)
2. Password encryption
3. Access controls
4. Firewalls
5. Secure servers
6. Regular system monitoring
7. Limited employee access to customer information

While no system can guarantee absolute security, we continuously work to protect your information against unauthorized access, misuse, alteration, or disclosure.

7. Sharing Your Information

We only share your information when necessary to provide our services.

Your information may be shared with:

Delivery Partners

To deliver your orders.

Payment Providers

To securely process payments.

Technology Service Providers

Who help us operate our website, mobile application, and customer support systems.

Suppliers

In limited situations where products are shipped directly from a supplier.

Government Authorities

Where required by law, court order, or legal process.

All third parties are expected to protect your information and use it only for the services they provide to Edge Store.

8. What We Do Not Do

We do not:

1. Sell your personal information.
2. Rent your customer data.
3. Share your information for unrelated marketing purposes.
4. Publicly display your personal information without your consent.

9. Account Security

You are responsible for maintaining the confidentiality of your account credentials.

Please:

1. Choose a strong password.
2. Do not share your login details.
3. Log out when using shared devices.
4. Notify us immediately if you believe your account has been compromised.

10. Children's Privacy

Edge Store is intended for individuals who are legally able to enter into binding agreements.

We do not knowingly collect personal information from children without appropriate parental or guardian consent where required by law.

11. Data Retention

We retain your information only for as long as necessary to:

1. Complete your transactions.
2. Provide customer support.
3. Meet legal and tax obligations.
4. Resolve disputes.
5. Prevent fraud.
6. Improve our services.

When your information is no longer required, it will be securely deleted or anonymized where appropriate.

12. Your Privacy Rights

Depending on applicable laws, you may have the right to:

1. Access the personal information we hold about you.
2. Correct inaccurate information.
3. Update your account details.
4. Request deletion of your personal information, where legally permitted.
5. Withdraw consent for certain types of processing.
6. Request a copy of your personal information.

To exercise any of these rights, please contact our customer support team.

13. International Data Processing

Some of our trusted service providers, technology partners, or suppliers may operate outside Zambia.

Where your information is transferred internationally, we take reasonable steps to ensure it remains protected and handled securely.

14. Third-Party Links

Our website may contain links to third-party websites or services.

Once you leave Edge Store, this Privacy Policy no longer applies.

We encourage you to review the privacy policies of any third-party websites you visit.

15. Changes to This Privacy Policy

As our business grows, this Privacy Policy may be updated from time to time.

When significant changes are made, we will update the "Last Updated" date and, where appropriate, notify customers through our website or other communication channels.

Your continued use of Edge Store after changes have been published means you accept the updated Privacy Policy.

16. Contact Us

If you have any questions about this Privacy Policy, how your information is handled, or if you wish to exercise your privacy rights, please contact the Edge Store Customer Support team using the contact information available on www.edgestorez.com.

We are committed to addressing your concerns promptly and transparently.

Thank You

Thank you for trusting Edge Store with your shopping experience. Protecting your privacy is an important part of our commitment to delivering secure, reliable, and customer-focused service.