Refund Policy

Last Updated: June 28, 2026

At Edge Store, we aim to ensure every customer receives value for their money. If something goes wrong with your order, we are committed to resolving it fairly through a replacement, store credit, or refund where applicable.

This Refund Policy explains how refunds are handled on www.edgestorez.com and all related Edge Store sales channels.

1. When Refunds Apply

Refunds may be issued under the following circumstances:

1. You received a damaged or defective item and a replacement is not possible
2. You received the wrong product and cannot accept a replacement
3. The item is out of stock after purchase and cannot be fulfilled
4. Your return has been approved after inspection
5. Your order was cancelled before dispatch
6. A payment error or duplicate charge occurred
7. Delivery could not be completed due to Edge Store’s fault

2. When Refunds Do Not Apply

Refunds may not be issued if:

1. The product shows signs of misuse or damage caused by the customer
2. The return request is made outside the allowed return period
3. The item is non-returnable (e.g. hygiene items, digital goods, or clearance items)
4. The customer simply changed their mind (in some cases store credit may be offered instead)
5. The product was delivered correctly and matches the order description

3. Refund Method

Refunds are usually processed using the original payment method, such as:

1. Bank transfer
2. Mobile money (e.g. Airtel Money, MTN Money, etc.)
3. Card payments
4. Online payment gateways

If this is not possible, we may issue:

1. Store credit
2. Wallet credit (for Edge Store account use)
3. Alternative agreed refund method

4. Refund Processing Time

Once your refund has been approved:

1. Processing typically takes 3–7 business days
2. Bank or mobile money providers may require additional time depending on their systems
3. International supplier payments may take longer in rare cases

We always aim to process refunds as quickly as possible.

5. Refund After Return

If your refund is linked to a returned item:

1. The item must be received and inspected by Edge Store
2. Inspection confirms eligibility for refund
3. Refund is approved or rejected based on condition and policy compliance
4. Approved refunds are processed within the stated timeframe

6. Partial Refunds

In some situations, we may issue a partial refund instead of a full refund. This may happen when:

1. Only part of an order is returned
2. The item is slightly used but still eligible for compensation
3. Accessories or packaging are missing
4. A discount or promotion was applied to the order

7. Refunds for Cancelled Orders

If you cancel your order before it is dispatched:

1. You are eligible for a full refund
2. Refunds are processed after cancellation is confirmed
3. Processing time depends on your payment method

If your order has already been dispatched, cancellation may no longer be possible and our Return Policy will apply instead.

8. Payment Errors and Duplicate Charges

If a technical error results in:

1. Duplicate payment
2. Incorrect charge amount
3. Failed transaction with successful deduction

We will investigate and process a full refund for the affected amount once confirmed.

9. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

1. Check your bank or mobile money account again
2. Contact your payment provider
3. Reach out to Edge Store Customer Support

We will assist in tracking and resolving the issue.

10. International Supplier Refunds

Some items may be sourced from international suppliers.

In such cases:

1. Refund times may vary slightly
2. Additional verification may be required
3. Currency conversion differences may apply depending on payment method

We will always keep you informed if this affects your refund.

11. Fraud Prevention

To protect both customers and Edge Store:

1. All refund requests are subject to review
2. We may request proof of purchase, photos, or videos
3. Suspicious or abusive refund activity may be declined or investigated

This helps us maintain fairness for all customers.

12. How to Request a Refund

To request a refund:

1. Contact Edge Store Customer Support
2. Provide your order number
3. Explain the issue clearly
4. Attach supporting evidence if required
5. Wait for review and confirmation

We aim to respond to all refund requests as quickly as possible.

13. Contact Us

If you have any questions about refunds, please contact us via the official support channels listed on www.edgestorez.com.

Our team is always ready to assist you.

Our Commitment

At Edge Store, we believe trust is built through fairness. If something goes wrong, we will always do our best to resolve it quickly, transparently, and professionally.